Customer Testimonials

I was able to work with Kim on help downsizing my vehicle to a sedan for work. She was super down to earth, easy to work with, and never made me feel pressured to buy right away. I’ll be back for next vehicle!

Straight forward, good pricing, polite, and easy to work with. No haggling or uncomfortable sales tactics were used. Know what you are looking and asking for and it will be very smooth.

The service provided while purchasing my new KIA was great. I found the vehicle I wanted and applied for KIA Financing. The original application was denied but the sales rep called me immediately and informed me that the online application typically denies every application because the information of the vehicles is entered automatically but incorrect. They corrected this in 2 mins and told me everything was approved, the interest rate and payment. They verified the vehicle I was looking at and once verified they took it straight to be detailed and prepared for me to pick up. All in buying the ... Read More

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Google - Apr 9, 2025

The service provided while purchasing my new KIA was great. I found the vehicle I wanted and applied for KIA Financing. The original application was denied but the sales rep called me immediately and informed me that the online application typically denies every application because the information of the vehicles is entered automatically but incorrect. They corrected this in 2 mins and told me everything was approved, the interest rate and payment. They verified the vehicle I was looking at and once verified they took it straight to be detailed and prepared for me to pick up. All in buying the new KIA was about 1 1/2 hrs and that includes driving to the dealership to sign the papers and get the keys. They also were very thorough on the additional warranties and walked me through all the settings and such in the car. They also got my App up and running and connected to the KIA. Overall a great experience and would definitely recommend this location if you’re looking for a new/used KIA.

Polite staff, made efforts to make us happy. Could use a deep clean. PLEASE get a coffee maker. 4 hours here to pick, test, finance, and close a deal would have been easier with some.

Normally I hate negotiating a price for a used car, but I found this dealership offered a excellent experience. They were responsive, but not pushy, they were willing to negotiate and when we were close to a price they were firm but not rude. Kim Putz was friendly and knowledgeable and their finance manager Anthony Schofield was honest and helpful and didn’t push the usual overpriced warranties and service plans. I would highly recommend this dealership.

Kim Putz was great,it started with a phone conversation she set me up an appointment listen to me game my trust and put me in a new vehicle she is very awesome and good at her work and I appreciate everything she did for me.

Triston was our sales guy, he was great! Not pushy at all, he was kind, patient knowledgeable and very helpful. Helped make the leasing process fun.

Stopped by this location a few weeks back to check out some of the newer models because I was in the market for two new vehicles and was greeted by Triston, after speaking with me for a few minutes I decided to test drive a vehicle, during the test drive Triston and I really hit it off on a personal level and that’s where the interest really started for me, I could tell that I was being valued as a human and my needs were being listened to and considered. It helps that I’m very knowledgeable and did ... Read More

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Google - Oct 21, 2024

Stopped by this location a few weeks back to check out some of the newer models because I was in the market for two new vehicles and was greeted by Triston, after speaking with me for a few minutes I decided to test drive a vehicle, during the test drive Triston and I really hit it off on a personal level and that’s where the interest really started for me, I could tell that I was being valued as a human and my needs were being listened to and considered. It helps that I’m very knowledgeable and did a lot of my own research online before coming in. I had certain models and trim levels narrowed down to what I liked almost and wanted. When we got back to the store I was a little pressed for time so I grabbed his card and assured him I would be in touch, the following week I started my transaction online dealing with the GM Brad, worked out some base negotiations and then came in later that week to have my trade evaluated. I narrowed my first vehicle down to a sorento, I then got some numbers from them relatively fast and they were able to get me out the door and into my new vehicle in a timely manner, made sure I understood all of my new vehicles features, and set me up on the Kia app etc. I then decided to come back just two days later and trade in my other vehicle and get the sportage this time it was even faster and easier for me and for the sales team. I would also like to note the finance manager Anthony was a stand up guy knew I was not interested in any additional warranties and didn’t push them on me or make me feel pressured in any way to get them. I also just want to give a massive shout out to Triston and Brad for working out great deals with me and I’m sure I will see you guys more in the future. Thanks for welcoming me to the Kia family.

OJ and Anthony's customer service was fantastic! They gave me a great deal on a new vehicle and made the car buying experience exceptional! I recommend Gurley Leap Kia 10x's over.

Very pleased with the entire experience when l had my vehicle serviced here, Great communication! and Friendly Staff! Thanks Robert 👍

I had my Niro EV in last week for a recall. 1st, I scheduled thru my Kia app. I then called to see how long it was expected to take, because the app didn't say. The service department said they couldn't get the new part in time, so I rescheduled. I also needed to drop my car off first thing & leave it all day, which I can do, but it's annoying because the dealership was 40 minutes away from my home & their complimentary Uber service doesn't go that far. It would be nice if they ... Read More

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Google - Aug 20, 2024

I had my Niro EV in last week for a recall. 1st, I scheduled thru my Kia app. I then called to see how long it was expected to take, because the app didn't say. The service department said they couldn't get the new part in time, so I rescheduled. I also needed to drop my car off first thing & leave it all day, which I can do, but it's annoying because the dealership was 40 minutes away from my home & their complimentary Uber service doesn't go that far. It would be nice if they offered a way to help customers who lived further away, since there aren't many Kia dealerships in N. Indiana. The day of the appt, my husband followed me there & I dropped the car off. Rob took all my info & away we went. Rob texted me around noon, letting me know my car should be ready by 4:00, and I should get an inspection report in my email. 2 1/2 hours later, I got a call from Rob, saying that they couldn't finish my car in one day. He tried to claim the recall was new (which is only kinda true - it's about 3 months old), and they weren't aware of everything they needed to do when they scheduled it. When I told him I knew it wasn't a new recall, he admitted that it wasn't, but that they've not done this recall yet. (Why didn't the mechanics read up on what all had to happen after the car was scheduled? If I knew it involved pulling the battery off and putting in new coolant, I would have known it would take a while.) He said they would put my car back together and I could pick it up and reschedule it for later. (Not fixing the recall is a fire hazard and also probably not possible given how much they had to take apart to fix the recall.) He then called me back 2 minutes later, saying they changed their minds and they would have to keep the car, but didn't know when it would be done. Then he called back 3 minutes after that, changing it again, and saying the 2 EV certified mechanics could juggle their schedule to get my car done the next day. This was extremely frustrating, as I was trying to communicate with my husband at work about the changes, since we were sharing his car and interrupting my day. It also was unprofessional that they wouldn't settle all details before they called me. They did get my car done the next day. When my husband and I came to pick up my car shortly before closing, all the customer parking spots were full, but we weren't sure if they were actual customers (there weren't that many customers around that we could see), or cars dropped for service, or what. So my husband dropped me off up by the building, and he drove around to find parking. I started talking with Rob at the counter, asking questions about what they did, and signing papers. My husband came up (after parking next to cars for sale because there weren't any other spots) and it was only then that Rob would explain what they actually did to my car, while only looking at my husband. It was offensive to me as a woman, the only person he had dealt with in person, on the phone, or by text, and the person whose name was on the account, that he wouldn't explain what they did to my car. I understand a fair bit about my car, and would have appreciated knowing exactly what was done to my car, so I know to watch things like my coolant level, which I do on my own, without my husband's help. (What they did meant they had to empty and refill the battery coolant, and this means the coolant tank needs to be watched for air bubbles working their way through the system and then needing a refill on coolant.) If my husband wouldn't have walked up, I would not have known to watch for this. All in all, it appears they fixed the recall, and my car works. It just feels like customer communication needs lots of work. And more customer parking would be helpful, though I understand they are rather landlocked. Oh, and I never got my inspection report, because, after all of that, their system wasn't working. But all Rob would say is that my car "looks good." After all of this, I'm tempted to drive further to Tyler Kia in Niles or Fort Wayne Kia.

OJ took his time & walked me through my dream car. Took me on a drive because I didn’t feel comfortable driving it on my own then let me practice a bit in the parking lot! He is one of the good ones!!

Walked in off the street. Lucked into getting Kim,Who was absolutely amazing! She went above and beyond for me. Super personable. Extremely happy with my car and service!!

Kim was the best. Helpful and kind. Made my experience very easy.

Super helpful and kind service. Kim was great and helped find me the perfect deal for my car.

Kim was wonderful!

Working with Kim was a breath of fresh air. I have never liked car salespeople or buying vehicles.However, this time I felt in control. She was mindful of my time, and my money. Easy to talk to and honestly I feel like if women ran the car world more people would buy cars.

Awesome! Kim is super, she had a great attitude and was very helpful with getting me the car I wanted.

Kim was EXCEPTIONALLY helpful! I will recommend her to everyone.

Kim and James helped my wife and I while we shopped for a new Vehicle. We were looking for a new Telluride and Kim was on lunch; James made a call to Kim, and she left lunch to come meet us. While we waited for Kim; James got us all setup to test drive the Telluride. Kim was very knowledgeable about the Vehicle. She made sure to take the time and explain all the features in depth to us. We are very pleased with their expertise and professionalism. I would highly recommend Kim when purchasing a vehicle at this location.

I dealt with KIM PUTZ at Gurley Leep Kia and she was great in helping me get into a Kia Sportage Hybrid. I traded in my Rav4 Hybrid and they were very fair in their pricing . Kim was truly a pleasure to deal with and when the new Kia Sorento Hybrid comes out, I'll be calling her. Thanks Kim!

Kim is the best!!

OJ Brown was great!!!! I wouldn’t mind working with him again in the future when we get our next vehicle…. He made sure he gave me and my partner the best deal and made sure we got through the deal smoothly….

Rich was absolutely amazing. 🙂 He made everything as painless as possible.

Hank did a fabulous job for us. Our overall experience was great! Highly recommend getting in touch with him if you are in the market for a new vehicle! Thank you for such a great, pressure free experience!! Keep up the wonderful job!!

Hank was so awesome and VERY competent when explaining every feature of the car. We love the look and feel of the Kia Sorento.

Hank manning was absolutely the best sales specialist I’ve ever delt with.

Could not be happier with my experience with this dealership. My car is amazing and Hank was wonderful! So chill and easy to work with. Absolutely recommended.

This is my 3rd coming here. I always get excellent customer service! Very thorough explanation of how the car works. Overall a wonderful experience as always!

Ten out of ten would lease again

Kim knew what channel Taylor swift was on on Sirius during our test drive. She was also fun to work with!

I cannot say enough good things about Gurley Leep Kia. This is my second vehicle that I have purchased from them. Both times they have went above and beyond to make me feel comfortable and to get my vehicle in the price range that worked for me. A huge thank you to OJ and James for all of your help and special attention helping me drive away in a great vehicle for a great price!

Friendly, accessible and no high pressure

OJ was very helpful and knowledgeable on all the models we looked at. Very patient with me as I was purchasing not one but two vehicles. This man needs a raise.

OJ Brown was very patient and helpful sales man!

Thanks Kim and Hank for making our car shopping experience easy!

Wonderful service and very informative! Would highly recommend!!! Rich Brown

Kim was fantastic to work with!

Rich was great, got me in an out. One the best sales men here

Hank was amazing at doing his job, wasn’t pushy at all and answered all questions we had. Highly recommend buying from this lot! After a long day of car shopping, our minds were put to ease. Thanks Hank!

Kim was awesome, great customer service!

Kim P. is absolutely wonderful! She takes the time to listen to what you want and puts in the effort to find something perfect for you. Highly recommend working with Kim!

Thanks Kim!

My Fiance and i are VERY PLEASE with Hank and James and the wonderful help they have been to our family in the past almost year we have had 3 family members plus myself purchase cars from G.L Kia and we have NO REGRETS we will be back REALLY soon for there is still atleast 2 more cars to be purchased if not more... i appriciate how these gents as well as the rest of the G. L. Kia family has helped my family!!

Purchased my vehicle about 6 months ago and was very pleased with the service I received. From the beginning to the end everything went smoothly. Kim Putz is an excellent sales person as well as very informative. I would highly recommend this dealership.

OJ was awesome and helped out tremendously definitely send him more business in the future

Hank (sales) was great! No pressure in buying and knew his stuff about the 2024 Telluride. Treated us as good as a dealership we've purchased 5 vehicles from (this is our first Kia).

Rich was great and very helpful!

Rich Brown was excellent to work with!

Working with Kim was great ! Extremely knowledgeable, friendly & fun .

Had a great experience with Rich! He was very knowledgeable and responsive!

Great customer service. No pressure

We bought 2 new 2024 Kia Sportage's from Gurley Leep in the last 6 months and the service was great! Hank our salesman both times explained everything to us and did a great job! Anthony in finance went over everything with us and was great as well! I would recommend Gurley Leep and Hank!

Recently purchased a 2024 Kia Sorento Hybrid. Anthony and Devon were great to work with and helped us with everything from beginning to end. Highly recommend working with them for your Sales & Finance vehicle needs!

Recently purchased a 2024 Kia Sorrento Hybrid. Anthony and Devon were great to work with and help us get we're we needed to be. Highly suggest working with this Sales & Finance Team!

I have purchased 2 new cars from Gurley Leep Kia. The process was easy and the customer service was better than I expected. The finance manager Devon was knowledgeable, friendly and professional. I will always buy my cars at Gurley Leep Kia. I recommend them to all of my family and friends.

Hank and James did an absolutely amazing job getting my wife and I taken care of with our new car purchase. The team made the entire process a breeze, provided us an amazing customer experience, and gave us a great deal. Would purchase with the team again and highly recommend them to anyone in the market for a new Kia.

Very thorough service.

My hybrid kia broke down 2 hours from home. Gurley Leep was quick to help! They went above and beyond to take care of me and my vehicle. They kept in contact with me, finished my vehicle quickly and they were so kind. Really appreciate all their help

So we decided to buy our Sorento from them two weeks ago. We have absolutely loved the Telluride and are equally happy with the Sorento. The previous Kia dealer we used near Michigan City we worked with to buy our Telluride was terrible so we started using Gurley Leep to service our 2022 Telluride, Gurley Leep... was professional, considerate and very fair with our trade. There was no annoying back and forth. We got what we wanted on the first offer..... We did not feel inconvenienced or mislead by our sales consultant. He made us feel valued and important. Thomas was ... Read More

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Google - Jul 24, 2023

So we decided to buy our Sorento from them two weeks ago. We have absolutely loved the Telluride and are equally happy with the Sorento. The previous Kia dealer we used near Michigan City we worked with to buy our Telluride was terrible so we started using Gurley Leep to service our 2022 Telluride, Gurley Leep... was professional, considerate and very fair with our trade. There was no annoying back and forth. We got what we wanted on the first offer..... We did not feel inconvenienced or mislead by our sales consultant. He made us feel valued and important. Thomas was a huge reason for making us feel so appreciated. Patient, professional and very informative. He is a great asset to Gurley Leep Kia. We hope to work with him again soon for our next Kia purchase!

Did a wonderful job, servicing those recalls on my car. And overall staff was very nice and helpful.

I had a great car buying experience with Rich, Jason, and Anthony. Rich was knowledgeable about the cars on the lot, and even ran down to another lot twice to show me two cars I requested to see. Jason spent quite a bit of time working with the finance company to accept a total loss statement from my insurance company as proof that my previous car would be paid off in full, and then secured an interest rate 4% lower than I expected. Anthony completed the paperwork with me quickly but thoroughly, and went over extended warranty options without trying to ... Read More

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Google - Apr 27, 2023

I had a great car buying experience with Rich, Jason, and Anthony. Rich was knowledgeable about the cars on the lot, and even ran down to another lot twice to show me two cars I requested to see. Jason spent quite a bit of time working with the finance company to accept a total loss statement from my insurance company as proof that my previous car would be paid off in full, and then secured an interest rate 4% lower than I expected. Anthony completed the paperwork with me quickly but thoroughly, and went over extended warranty options without trying to bully me into one. I’m very happy with the purchase of my Kia K5, and will definitely recommended Gurley Leep Kia and these guys in the future.

We love our new Kia! Was looking at a Subaru but our daughter has a Kia and loves hers. Ratings on kias was phenomenal and was just what we wanted. Hank was a great salesman, we highly recommend him. Financial person Anthony was quick and thorough.

Recently purchased a Sportage Hybrid SX-PRESTIGE from Gurley Leep Kia. Drove 5 hours as I could not find one in stock with any dealer near me. The overall experience was very simple and transparent. Josh Bendix is highly knowledgeable about the car and the least pushy sales person I have ever dealt with. I highly recommend Gurley Leep and Josh for a smooth car buying experience.

I recently had the pleasure of visiting the best oil change service in town and I can confidently say that I am beyond impressed! From start to finish, the experience was seamless and hassle-free. The service advisor, Ash, is incredibly knowledgeable and attentive, answering all my questions.

Disappointed why this dealership took what should have been a happy event but chose to spoil it by adding "THEFT PREVENT" line item to our sales invoice. This is a scam. Refuse to accept this charge. These etched meaningless numbers are so faint and hard to see that no thief or police recovering the vehicle would ever look for it plus there is zero correlation to these numbers and what type of vehicle the window came off of. The vehicles VIN does it all. This plain and simple is a scam to steal $300 from the customer. Helpful YouTube ... Read More

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DealerRater - Jan 5, 2023

Disappointed why this dealership took what should have been a happy event but chose to spoil it by adding "THEFT PREVENT" line item to our sales invoice. This is a scam. Refuse to accept this charge. These etched meaningless numbers are so faint and hard to see that no thief or police recovering the vehicle would ever look for it plus there is zero correlation to these numbers and what type of vehicle the window came off of. The vehicles VIN does it all. This plain and simple is a scam to steal $300 from the customer. Helpful YouTube link explaining the top dealership scams: https://youtu.be/vRLIk6mMBHQ?t=143 Customers rank KIA dealerships lowest in customer satisfaction: https://jalopnik.com/customers-are-really-not-impressed-with-kia-dealers-1849915387

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Kim at Gurley Leep Kia is the BEST sales person we have ever dealt with in our car buying history. We leased a vehicle and then purchased it and bought a second used vehicle from her. Could not have been happier with her honesty, efficiency, fair negotiation, hard work, and continued support even after we purchased our vehicles! We refer all our friends and family to go see her if they ever need a vehicle! Thanks Kim! Only a few more years before the kids start driving! We’ll be back!

I have purchased 3 vehicles from Josh B. & Gurley Leep Kia, The customer service is exceptional, He understood my needs & fit me in a car/truck that aligned with my budget. Actually it was hassle free each time, His expert knowledge of the vehicles & financing I was able to leave the dealership with vehicles I never thought I could afford

I leased my 2022 K5 from Saleperson, Kim in Oct 2021. She was great then and even now when I go in for services she takes the time to say HI to me and check in to see how I'm doing. Besides this she's always been very helpful going beyond when I've had a question or concern.

Josh B at Gurley Leep Kia is the only salesman I trust to put me in a nice ride! Very knowledgeable about the cars on the lot & provides easy explanations for the whole buying process. 2 cars bought from him so far - used Kia Soul and traded it in for a 2022 Kia K5. Overly Satisfied!!! Devin N is also great with explaining the whole financing, explains it in ways that make you understand and feel great about buying a new car!

I've now purchased three vehicles from Josh B and each transaction was smooth as butter! Shoutout to Devon N as well on the financing side! These dudes are awesome and know their stuff!

I recently bought a new 2023 Kia Sportage and WOW! Not only was Josh an amazing salesman, but my car is everything I've always dreamed of out of a vehicle, and for an amazing price might I add. Thanks, Josh and Gurley Leep! Can't wait to do more business with you in the future!

Josh Bendix took amazing care of me throughout the entire process of buying my 2023 Kia Sportage. He was so patient with me & my 1,000 questions and concerns. He made the buying process so easy for me by taking all the stress away! He made the phone calls and crunched the numbers so I walked away one happy girl in her beautiful new ride 😎

I have purchased many vehicles from Gurley Leep Kia because of Kim Putz! She is great to work with and I will ALWAYS buy my cars from Kim!!!

Have bought two cars from Jake and has been a great salesperson. Go see him!!

Remember, it is employees and their behavior/actions in how you perceive at a business. This review is about scheduling service only. Called to schedule service. Asked service advisor about shuttle. Said they don't have one. Website states that they do. Then service advisor said that they use Uber service, up to 10 miles distance. Checked distance to my house, 10.2 miles. Asked if this was okay. Service advisor said that they usually only serve South Bend/Mishawaka/Granger areas (I am on the West side of Elkhart). So it is not up to 10 miles but rather the area you live ... Read More

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DealerRater - Nov 22, 2022

Remember, it is employees and their behavior/actions in how you perceive at a business. This review is about scheduling service only. Called to schedule service. Asked service advisor about shuttle. Said they don't have one. Website states that they do. Then service advisor said that they use Uber service, up to 10 miles distance. Checked distance to my house, 10.2 miles. Asked if this was okay. Service advisor said that they usually only serve South Bend/Mishawaka/Granger areas (I am on the West side of Elkhart). So it is not up to 10 miles but rather the area you live in? I stated that I would pay for the ride. It is nice to have a free shuttle (Uber), but I do not have a problem paying for a ride. Service advisor said that this was okay. So when this was finally all done, I asked if the ride was going to be available in the morning then, or if I had to do something. Service Advisor said that they will schedule once I was checked in but Uber often runs into shortage of drivers in the morning, and it could be up to 1 hour before a ride becomes available. Hello! I have to work for living, why don't you disclose this information before and without being asked? I have to make arrangements with work. Some might say this was like pulling teeth. I, as a paying customer, should not have to to go through a questionnaire to make sure I am covered. So let's see how the actual service job (work performed) is going to be.

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Want to give a big shoutout to Kim Putz and James Seward for helping me get my new 2020 Kia Sorento. You guys rock.

Want to give a huge shoutout to Kim Putz and James Seward for helping me with my new car 2020 Kia Sorento . You both rock.

Friendly helpful staff, Makes the car buying process as easy as possible!

I’m so thankful for the staff at Gurley Leep Kia! I had the most pleasant experience buying a used car for a great price this past weekend. The staff treated me like a person with no judgement. They are honest, helpful, attentive, and knowledgeable. Thank you soooo much Anthony, Devon, and the receptionist for getting me the car I wanted.

Rob was phenomenal, he was very helpful, and knowledgeable. I highly recommend for all your vehicle needs.

Rob was great! Very nice and helpful. Got my car in and out quick!

Great Kia dealer in this area

Fast, friendly and knowledgeable service. My service advisor along with the technician working on my car were beyond helpful. Thanks to everyone there!

Recently came in for a service and the entire experience was great. Staff was very professional and educated. And my car is just as happy as I am!!! Will most definitely come back for my next service. 10/10